India’s payments chief says AI will drive UPI from 750 million to a billion daily transactions


TL;DR

NPCI CEO says AI will drive UPI to a billion daily transactions via fraud detection, credit, and voice onboarding. PhonePe and Google Pay hold 80%+ share.

India’s Unified Payment Interface has grown to over 750 million daily transactions, and the head of the body that oversees it says AI will be central to reaching a billion. Dilip Asbe, MD and CEO of the National Payments Corporation of India, told TechCrunch at Mumbai Tech Week that AI could drive the next half billion users through fraud prevention, credit distribution, and multilingual voice onboarding.

AI will be used very effectively when we look at the next wave of UPI, and that includes all aspects, including reaching new users,” Asbe said. “We must use AI effectively to protect our current citizens, to find fraud, and to find mules. AI must also be used to provide credit to all the users and merchants who have digital footprints.

NPCI launched a voice assistant-based payment system in 2023, but Asbe acknowledged adoption has not taken off yet. He said voice models need to be more accurate before they become a critical component of the payment ecosystem. India has been debating its AI sovereignty more intensely in recent weeks, with proposals for a $5 billion annual sovereign AI fund and calls to build small language models tailored to local languages and use cases.

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Asbe sees an opportunity there. “We have a very rich data set in our ecosystem,” he said. “I think there is a big opportunity for Indian companies, the banks, FinTechs, and the ecosystem, to create small language models which are sharp, specific, and as deterministic as possible.” NPCI already launched a model called FIMI to resolve user disputes, which Asbe said now serves over a million users for cancelling mandates and resolving issues.

On regulation, Asbe said India can adopt AI-powered finance with the right protections. He wants systems that can trace the instructions and consent a user gave to an AI agent if something goes wrong. NPCI demonstrated agentic commerce and payments with Razorpay last year, but a wider rollout has not followed.

The UPI market remains heavily concentrated. PhonePe and Google Pay control over 80% of transaction share. A regulatory cap that would limit any single app to 30% is set to take effect on December 31, 2026, unless NPCI defers the deadline again. Asbe said switching costs between apps are low and that the concentration reflects the absence of a viable commercial model for newer entrants. “The moment we see the commercial model being available to the ecosystem, I believe newer players will start investing very heavily,” he said.

NPCI’s own app, BHIM, holds roughly 1% market share despite growing transaction volumes. Asbe said there is no specific share target for BHIM, but as India’s digital economy scales toward its largest-ever tech IPOs and $110 billion AI infrastructure plans, NPCI wants BHIM to serve as a sovereign and secure alternative.



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Microsoft has spent the last several years pushing Copilot and new user interface designs, which has meant that several great features included with Windows don’t get the recognition that they deserve. These are some of my favorites that will run on any Windows 11-compatible PC.

Clipboard history remembers everything you copy

Win+V replaces one of the oldest frustrations in computing

Windows’s default clipboard has been a source of minor but constant annoyance: it holds exactly one thing. If you copy something new, the previous item is wiped out. It is enough of a problem that multiple third-party apps were created to address the shortcoming.

Now, Windows has Clipboard History built in, though it isn’t enabled by default. To turn it on, press Windows+i, then navigate to System > Clipboard, and click the toggle next to Clipboard history.

Once it is enabled, you can press Win+V to view up to 25 items in your clipboard history, including text, images, and links.

If you have specific pieces of information you use daily—like an email signature, a common code snippet, or a home address—you should pin up some of those items. Pinned items persist between system reboots and clipboard history clears, which means you never have to hunt to find something when you need it.

You can even enable sync in the Clipboard settings, allowing your copied text to follow you between different PCs signed in to the same Microsoft account. Once you get into the habit of using Win+V, the standard copy-paste function will feel useless by comparison.

Voice typing actually works now

Win+H lets you write with your voice

Notepad with Windows Voice Typing popup visible.

Windows dictation software has a reputation for being clunky and difficult to use, but that isn’t the case anymore. Thanks to the improvements in AI that we’ve seen since 2024, voice typing accuracy has improved significantly, especially for technical vocabulary. You don’t have to spend your time manually fixing formatting either. The tool supports punctuation commands like “period,” “new line,” and “question mark,” which prevents your text from turning into a rambling mess.

To use voice typing, press Windows+H anywhere there is a text field.

While it isn’t a full replacement for high-end professional software, it is free, built-in, and more than good enough for long-form writing, taking down a sudden idea, or writing quick messages when your hands are full.

Snap layouts make window management effortless

Hover over the maximize button and pick a layout

Notepad with the Windows Snap Layout window visible.

You can manually drag windows to the edges of your screen to split your display up, but you’re doing more work than is necessary in most cases. Windows’ Snap Layouts allow you to instantly arrange your Windows into predefined halves, thirds, or quarters. Just hover over the maximize button on any window or press Win+Z.

One of the most practical aspects of this system is the Snap Group. If you snap a browser and a document side-by-side, Windows remembers them as a pair. When you Alt+Tab, you can bring the entire group back together.

Live captions transcribe any audio on your device

Real-time subtitles for anything you’re watching

You can enable real-time subtitles for any audio playing through your speakers by going to Settings > Accessibility > Captions, or by pressing Win+Ctrl+L. The audio is processed locally on your device; nothing is sent to the cloud, which is critical if you’re privacy conscious or if whatever you’re captioning demands confidentiality.

I’ve mostly taken to using it when it is too hot to wear my headphones. I can just toggle it on and keep watching without disrupting anyone around me.

There are some hardware requirements you need to meet. Basic same-language captioning works on any Windows 11 PC running 22H2 and up, but if you want real-time translation, you will need Copilot+ hardware with an NPU and at least Windows 11 24H2.


The NZXT Capsule Elite USB microphone sitting on a desk.


Windows 11’s voice typing convinced me to skip Wispr Flow and other premium apps

Windows lets me turn my rambling thoughts into notes without typing anything.

Dynamic Lock locks your PC when you walk away

Pair your phone via Bluetooth and your computer can lock itself automatically

I can’t count how many times I’ve stepped away from my PC only to think, “Dang, I forgot to lock my PC.”

Fortunately, Windows has an easy way to handle that automatically by pairing your phone with your PC. When your phone gets out of range (about 20 feet in my house, though your wall materials and layout will affect that), your computer will automatically lock after about 30 seconds. There is no need to install a separate app on your phone, the setup just uses the Bluetooth connection itself. While the 30-second delay means it isn’t a guarantee no one can access my PC, it does mean it won’t remain unlocked if I step away for a long time.

I especially like this feature when I’m working on my laptop in public.

You can enable Dynamic Lock by navigating to Settings > Bluetooth & devices and pairing your phone, then enabling Dynamic Lock in Settings > Accounts > Sign-in options.


Microsoft includes tons of great tools if you dig for them

These tools aren’t alone either. There are tons of practical tools buried in Windows, unappreciated and underutilized.

Each of these tools takes less than a minute to enable, but they can make a significant difference in your day-to-day workflow. It is worth the small investment of time to find them and set them up.

If you’re looking for even more advanced customization options, I’d recommend checking out Microsoft PowerToys. It gives you a huge range of fantastic tools that make Windows much more pleasant to use.



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