I replaced my iPhone battery at the Apple store for the first time ever – and learned a valuable lesson


iOS 18 on iPhone 14 Pro Max

Maria Diaz/ZDNET

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ZDNET’s key takeaways

  • The Apple Store can replace iPhone batteries, with appointments managed through your Settings app. 
  • My iPhone 14 Pro battery went from 72% capacity back to 100%.
  • Check your battery health via Settings > Battery > Battery Health & Charging.

As a longtime iPhone user, it’s only a matter of time before my once-shiny-and-new iPhone feels like a useless puck that has to be tethered to a wall outlet or a wireless charger 24/7/365. For my iPhone 14 Pro, it took about three years.

I got my 14 Pro in January 2023, and I was thrilled. It was quick and zippy, and it felt like it could hold a charge for days. After several years of consistent use, my phone wouldn’t hold a charge for more than a few hours, and I noticed a significant increase in how quickly my battery drained once it passed 60%. 

Also: iPhone charging slowly? 6 quick fixes to try before blaming your battery

My once-zippy smartphone was now requiring an entourage of batteries wherever I went, and it was becoming cumbersome. But it wasn’t until I wrote an iPhone battery tips article that I recognized how bad my battery really was. 

Apple’s battery health analyzer indicated that my battery was only charging to about 72%, meaning I was never getting a full charge or the maximum capacity, even when I thought I was. My severely degraded battery made my iPhone feel like a burden to carry around, and I was already planning to upgrade to the iPhone 18 series this coming September, specifically to get a better battery. 

Turns out I won’t be needing to, because I brought my iPhone 14 Pro to the doctor, and Apple made it as good as new. 

The diagnosis

Your iPhone battery will literally tell you it’s cooked. Navigate to Settings > Battery > Battery Health & Charging to check your battery’s health and see Apple’s recommendations. In my case, here’s what my screen looked like when I checked the battery on my iPhone 14 Pro in April 2026. 

degraded-iphone-battery

Screenshot by Kayla Solino/ZDNET

Apple called to say my battery is significantly degraded and provided steps to schedule a battery replacement appointment. At first, I didn’t listen. After a few weeks, it became apparent that this junky battery was no longer practical, and it would be a PIA on my upcoming September trip to Italy if I didn’t get it fixed. 

Since I was unsure about updating my phone in the next year, I decided to just pay the money and have my battery restored to 100%. 

Also: I used the ‘Plus Five’ rule to fix my iPhone’s slow wireless charging – here’s how it works

When I finally decided to replace my battery in June,  I clicked “Find Your Service Options” and was able to schedule an appointment at my local Apple store within days. Apple also provides a cost estimate for your battery replacement, specific to your iPhone model and any service coverage you may have. For my iPhone 14 Pro, the estimate was $99. 

The check-up

Apple Park Visitor Center

Jason Hiner/ZDNET

When I got to the Apple store on the day of my appointment, I checked in with a team member, who had me wait a few minutes until they were ready for me. Then I was asked to turn off Bluetooth and location services and to login in with my Apple ID. Apple’s team ran a few diagnostic tests of their own to confirm that my battery was, in fact, a piece of doo doo (it was) and to also evaluate the health of my phone’s other components. 

After a few minutes, I was notified that my phone was in great condition (minus the battery) and that they could replace the battery the same day. I swiftly handed my iPhone over to my local Apple store and spent the next two hours shopping and running errands. 

Also: Every iPhone model that supports the iOS 27 update (and which older ones don’t)

It is very important that, if you choose to replace your battery, you know your Apple ID and password. You will also need to know your iPhone’s passcode. 

The pick-up 

Before I left, Apple provided an estimated pickup time for my phone, and I returned about 15 minutes after that time. My phone was waiting for me, so the whole replacement took less than two hours. Of course, this varies by location, time of day, and day of the week, but I was impressed by the efficiency of the entire process. 

Also: How to download the iOS 27 developer beta (and which iPhone models support it)

Upon pickup, I was prompted to log back into my iPhone using my Apple ID, shown my new battery health, and asked to complete payment. My iPhone 14 Pro was (on paper) as good as new. My battery health was at peak performance, with a 100% maximum capacity now reflected in my results. 

battery-health-iphone

Screenshot by Kayla Solino/ZDNET

The cost to replace my battery was $99, and after tax, my total was $105.94. I’ve probably spent more on MagSafe batteries and other charging accessories in the last year trying to deal with the degraded battery than it would have cost me to just remedy the entire problem. 

The outcome 

I was thoroughly impressed with the entire process, from diagnosing it on my own iPhone to a speedy replacement at the store. I felt that $99 was reasonable for a battery replacement, especially if I’m planning to keep my phone for even 3-6 months longer. It breaks down to about $1 per day if I only hold on to my phone through September, when we anticipate Apple releasing new models, and even less if I decide to keep it longer. 

It’s really a win-win. Since fixing my battery has fixed my biggest issue with my iPhone, and the rest of my device is in great working condition, maybe I’ll hold onto my 14 Pro until it needs another battery replacement. 

Also: I never use a new iPhone until I change these settings – why they’re such a big deal

Sometimes the solution isn’t new, but rather fixing what already works for us, and this affordable fix just saved me over $1,000 on a new iPhone. Since fixing my battery, I’ve seen a huge improvement in my phone’s ability to hold a charge and a decrease in the need to carry a portable power option everywhere I go. 

Plus, Apple claims that iOS 27 brings general speed and performance improvements to iPhones, and several older models support it, so if you’re toying with upgrading your device, maybe try giving it a check-up first. Your iPhone is probably still kicking; it just needs some TLC. There are also ways to do this yourself for even less through the likes of iFixit or similar alternatives, but I was happy to pay for a professional to take it off my plate. 





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Recent Reviews


When the original Range Rover debuted in 1970, it introduced something the automotive world had not quite seen before: a vehicle as capable on a muddy trail as it was parked outside a five-star hotel. That unique combination of rugged capability and refined luxury few, if any, SUVs can pull off today. Yet, Land Rover has been doing it for five decades.

The current fifth-generation model, which arrived for 2022, extended that tradition with a cabin that let the quality of its materials speak for itself.

Now, the 2027 Audi Q9 is preparing to challenge it.

The Q9 makes its world debut on July 28th and is Audi’s first true full-size flagship SUV. While the exterior remains under wraps, Audi recently opened the doors for a first look at the interior. What’s inside reveals two very different philosophies about where traditional luxury is headed. Audi is betting on screens, sensors, and immersive technology, while Range Rover, in a notable move for 2027, is bringing physical knobs and controls back to the center console.

One brand is leaning forward. The other is going for a hint of nostalgia. Here is how they stack up.

Two cabins, unique two philosophies

Small details for discerning buyers

The Range Rover has long built its interior reputation on what it leaves out as much as what it puts in.

The current model is characterized by a clean and streamlined dashboard with minimal distractions. Premium materials include Windsor leather on the SE, semi-aniline leather on the SV, and sustainably sourced wood veneers across the lineup.

For 2027, the physical volume knob and Terrain Response selector are returning to the center console, reversing a decision made for the 2024 model year that moved those controls to the touchscreen. It is a small detail that some discerning buyers will appreciate. Although every new vehicle today has a touchscreen of some kind, the allure of a large screen has its limits.

Audi takes the opposite position with the Q9. The cabin moves away from the fingerprint-prone piano-black trim of earlier models, introducing matte and textured finishes alongside new materials. Q9 buyers will find Dinamica microfiber, Nappa leather, fine-grain ash inlays, and a carbon fiber weave with basalt gray accents. New colors, including Tamarind Brown and Stone Beige, complete the palette.


Audi Q9


Audi’s Q9 challenges the Mercedes GLS with 4D audio and a digital cabin for 10K less

The primary difference between these two flagship SUVs lies in their digital architecture.

Digital Stage vs. Pivi Pro

Three displays or one interface

Audi’s Digital Stage includes three displays across the Q9’s dashboard. The primary OLED touchscreen is front and center, while a driver’s instrument cluster is tucked just beyond the steering wheel.

The third screen is separate for passengers and sure to be enjoyed on long road trips by whoever is sitting there. Front-seat passengers can stream content from their own queue, whether that’s a YouTube video, a show on Netflix, or a podcast playlist, without interfering with anything on the driver’s side.

Range Rover’s Pivi Pro system uses a 13.1-inch central touchscreen as its primary interface, paired with a 12-inch interactive driver display. The system is quick, organized, and accessible within two taps from the home screen. There is no dedicated front passenger display, though 11.4-inch rear seat entertainment screens are available on the Autobiography trim and above.

The dedicated passenger screen may give the Audi Q9 an edge over the Range Rover and other competitors like the Lexus LX, which also does not offer a separate infotainment screen. However, both the Lexus LX and Range Rover offer rear-seat entertainment.

The Mercedes-Benz GLS and Cadillac Escalade, other prime competitors to the Audi Q9, also offer a rear-seat entertainment system, in addition to the separate passenger screen.

At the time of this writing, Audi has not confirmed the availability of a rear seat entertainment system for the Q9. Given the nature of its competitors, however, it seems in Audi’s best interest to include it as an option.

And finally, the return of physical knobs to the Range Rover for 2027 is the sharpest contrast to the Q9’s all-screen approach. Audi is presenting a cabin where most functions require screen interaction. Range Rover, after trying the same approach, concluded its buyers prefer not to hunt through sub-menus for simple volume and terrain controls.


Audi Q9


Audi’s Q9 aims to replace the Cadillac Escalade as the new standard of tech luxury

Audi enthusiasts may bristle. Cadillac loyalists might feel the same. But nonetheless, here we are.

Sound systems and the sensory experience

Meridian versus Bang & Olufsen 4D

The Bang & Olufsen 4D sound system in the Q9 includes physical actuators built into the front seats so occupants can feel low-end frequencies, not just hear them. Audi’s Dynamic Interaction Light, an LED strip at the base of the windshield, syncs its color and rhythm to the music, with the color scheme matched to the track’s cover art. Headrest speakers route phone calls and navigation prompts privately to the driver.

Range Rover has a bespoke Meridian Signature Sound System, standard on the Autobiography and above, tuned specifically to the cabin’s acoustics. The SV and SV Ultra models offer a more advanced Meridian configuration, albeit without the seat actuator sensations.

Meanwhile, the Audi Q9 has a seven-seat layout as standard, with an optional six-seat configuration with power-adjustable captain’s chairs in the second row. The outer second-row seat slides and tilts forward to ease third-row access without removing child car seats. Audi also introduces an aluminum rail system in the trunk for securing cargo in three dimensions, and includes roof-rail crossbars as standard.

Range Rover’s Long Wheelbase seven-seat layout has been available since the current generation launched, with semi-aniline heated leather across all three rows as standard on the LWB SE. The Autobiography and SV trims add the aforementioned rear seat entertainment screens, a front-center console refrigerator, and four-zone climate control.

Uniden R8 Transparent Background

Display Type

OLED

Radar Band Detection

X, K, Ka

The Uniden R8 is a dual-antenna radar detector with directional arrows, known for its long-range detection and false alert filtering capabilities. Comes preloaded with red light and speed camera locations and supports firmware updates for ongoing performance enhancements.  


Electric doors and adaptive headlights

Where the Q9 pulls ahead

Three Q9 features have no direct equivalent in the current Range Rover.

All four doors on the Q9 open electronically at the push of a button, up to 90 degrees, with sensors that detect approaching cyclists. Drivers close them by pressing the brake pedal or fastening their seatbelt. Range Rover offers power doors on the SV trims, but Audi makes them standard across the entire Q9 lineup.

The Q9’s panoramic sunroof spans approximately 16 square feet and uses nine individually controllable glass segments that dim electronically. An optional LED package adds 84 lights inside the roof in up to 30 colors, matched to the cabin’s ambient lighting.

The Q9 also brings Digital Matrix LED headlights to U.S. customers for the first time. Using front-facing cameras, the system detects oncoming traffic and selectively masks the light around those vehicles, keeping maximum illumination everywhere else on the road.

According to a recent AAA survey, six in ten U.S. drivers struggle with headlight glare. Range Rover’s Pixel LED headlights, standard on the Autobiography and above, are excellent, but Audi’s matrix approach represents a meaningful step forward in lighting technology for U.S. buyers.


2027 Audi Q9 coming soon

The 2027 Range Rover SE starts at $113,300, with the Autobiography beginning at $159,200. The SV lineup starts at $219,500 and climbs to $275,000 for the Long Wheelbase SV Ultra.

The 2027 Audi Q9 is expected to start around $80,000, with higher trims landing between $90,000 and $95,000.

Audi will reveal the full Q9 details on July 28th, with North American deliveries expected as early as November.



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