4 ways Microsoft is listening to its customers in 2026


It might not be apparent if you browse through my article history over the past half-decade, but I actually don’t like writing bad news about Microsoft Windows. I’m tired of having to complain about the world’s most popular desktop operating system, developed by one of the largest and most valuable tech companies in existence.

I’ve been a Windows diehard since version 3.1, but back in 2019 I switched over to macOS as my mission-critical work operating system, after successive broken Windows 10 patches cost me thousands of dollars in lost productivity. Since then, things have been pretty downhill. And Windows has left me feeling alienated. With one bad decision after the other, it seemed that the opinion of customers didn’t matter anymore, but now there are a few glimmers of hope that things are changing.

Microsoft is finally dialing back Copilot where it never belonged

I never asked for a wingman

Ask Copilot being used in the taskbar in Windows 11 Credit: Microsoft

Microsoft sure did bet it all on Copilot. It rebranded its product lines with it, added dedicated Copilot buttons to laptops, and planned to shoehorn the AI assistant into every nook and cranny that could accommodate it in Windows 11.

And probably a few that couldn’t!

In a blog post titled Our commitment to Windows quality the company stated “…we are reducing unnecessary Copilot entry points, starting with apps like Snipping Tool, Photos, Widgets and Notepad.”

So Copilot isn’t gone, but it’s on the backburner for now. Honestly, I’m just surprised Microsoft could ignore the customer backlash for this long.

“AI everywhere” is giving way to “AI where it makes sense”

A truce has been reached

Microsoft Copilot logo with a cancel button. Credit: Lucas Gouveia/How-To Geek

That same blog post states “You will see us be more intentional about how and where Copilot integrates across Windows, focusing on experiences that are genuinely useful and well‑crafted.”

The Copilot rollback is part of this of course, but in general, it means we probably won’t see the deep file system integration and other worrying and potentially intrusive uses of AI in Windows. I know Microsoft probably desperately wants to see some return on its investment in AI, but personally I’m happy to end my tenure as a guinea pig for every AI-related idea that comes out of the random idea generator I assume they are using.

Core usability features are coming back (yes, really)

Windows 11 taskbar on the bottom, left, right, and top of screen Credit: Microsoft

So, for some reason, Microsoft removed the ability to position the taskbar anywhere other than the bottom of the screen. This left people with no other options than third-party apps or a registry hack to get this feature back. Which always comes with the risk that at best Microsoft will disable the workaround, or at worst a conflict with a future update will wreck your Windows installation.

It might seem like a minor thing on the surface, but having so many people ask for such a simple feature to be returned and having it ignored is a symptom of a greater disease in my opinion. So it’s perhaps a small sign of bigger things to come that Microsoft is bringing back taskbar positioning:

“Repositioning the taskbar is one of the top asks we’ve heard from you. We are introducing the ability to reposition it to the top or sides of your screen, making it easier to personalize your workspace.”

It’s sad that this took over half a decade to happen, but as a sign of a turning point, it makes me hopeful.

Updates are becoming less aggressive and more user-controlled

Updates were getting us down

A laptop running Windows 11, resting on a turtle's shell, surrounded by warning signs. Credit: Lucas Gouveia/How-To Geek

My whole falling out with Windows began with broken updates years ago, and things have not gotten better. You’ve probably seen the headline every month for the past few years declaring how people’s computers were breaking because of botched Windows updates. It’s one of the drivers behind the whole ‘Microslop” nickname. Along with all the AI bloatware.

That Windows quality blog post also affirms a commitment to letting us take more control over when and how Windows updates, and hopefully makes hacks that delay updates until 2045 unnecessary.


Performance, stability, and “less bloat” are back in focus too, so all in all things are looking up for Windows. Assuming this is anything more than the usual lip service.



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Recent Reviews


Google Maps has a long list of hidden (and sometimes, just underrated) features that help you navigate seamlessly. But I was not a big fan of using Google Maps for walking: that is, until I started using the right set of features that helped me navigate better.

Add layers to your map

See more information on the screen

Layers are an incredibly useful yet underrated feature that can be utilized for all modes of transport. These help add more details to your map beyond the default view, so you can plan your journey better.

To use layers, open your Google Maps app (Android, iPhone). Tap the layer icon on the upper right side (under your profile picture and nearby attractions options). You can switch your map type from default to satellite or terrain, and overlay your map with details, such as traffic, transit, biking, street view (perfect for walking), and 3D (Android)/raised buildings (iPhone) (for buildings). To turn off map details, go back to Layers and tap again on the details you want to disable.

In particular, adding a street view and 3D/raised buildings layer can help you gauge the terrain and get more information about the landscape, so you can avoid tricky paths and discover shortcuts.

Set up Live View

Just hold up your phone

A feature that can help you set out on walks with good navigation is Google Maps’ Live View. This lets you use augmented reality (AR) technology to see real-time navigation: beyond the directions you see on your map, you are able to see directions in your live view through your camera, overlaying instructions with your real view. This feature is very useful for travel and new areas, since it gives you navigational insights for walking that go beyond a 2D map.

To use Live View, search for a location on Google Maps, then tap “Directions.” Once the route appears, tap “Walk,” then tap “Live View” in the navigation options. You will be prompted to point your camera at things like buildings, stores, and signs around you, so Google Maps can analyze your surroundings and give you accurate directions.

Download maps offline

Google Maps without an internet connection

Whether you’re on a hiking trip in a low-connectivity area or want offline maps for your favorite walking destinations, having specific map routes downloaded can be a great help. Google Maps lets you download maps to your device while you’re connected to Wi-Fi or mobile data, and use them when your device is offline.

For Android, open Google Maps and search for a specific place or location. In the placesheet, swipe right, then tap More > Download offline map > Download. For iPhone, search for a location on Google Maps, then, at the bottom of your screen, tap the name or address of the place. Tap More > Download offline map > Download.

After you download an area, use Google Maps as you normally would. If you go offline, your offline maps will guide you to your destination as long as the entire route is within the offline map.

Enable Detailed Voice Guidance

Get better instructions

Voice guidance is a basic yet powerful navigation tool that can come in handy during walks in unfamiliar locations and can be used to ensure your journey is on the right path. To ensure guidance audio is enabled, go to your Google Maps profile (upper right corner), then tap Settings > Navigation > Sound and Voice. Here, tap “Unmute” on “Guidance Audio.”

Apart from this, you can also use Google Assistant to help you along your journey, asking questions about your destination, nearby sights, detours, additional stops, etc. To use this feature on iPhone, map a walking route to a destination, then tap the mic icon in the upper-right corner. For Android, you can also say “Hey Google” after mapping your destination to activate the assistant.

Voice guidance is handy for both new and old places, like when you’re running errands and need to navigate hands-free.

Add multiple stops

Keep your trip going

If you walk regularly to run errands, Google Maps has a simple yet effective feature that can help you plan your route in a better way. With Maps’ multiple stop feature, you can add several stops between your current and final destination to minimize any wasted time and unnecessary detours.

To add multiple stops on Google Maps, search for a destination, then tap “Directions.” Select the walking option, then click the three dots on top (next to “Your Location”), and tap “Edit Stops.” You can now add a stop by searching for it and tapping “Add Stop,” and swap the stops at your convenience. Repeat this process by tapping “Add Stops” until your route is complete, then tap “Start” to begin your journey.

You can add up to ten stops in a single route on both mobile and desktop, and use the journey for multiple modes (walking, driving, and cycling) except public transport and flights. I find this Google Maps feature to be an essential tool for travel to walkable cities, especially when I’m planning a route I am unfamiliar with.


More to discover

A new feature to keep an eye out for, especially if you use Google Maps for walking and cycling, is Google’s Gemini boost, which will allow you to navigate hands-free and get real-time information about your journey. This feature has been rolling out for both Android and iOS users.



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