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Your phone holds a wealth of personal and sensitive data, making it a prime target for hackers. Through malicious apps, phishing attacks, and other threats, attackers can install spyware and gain control of your device. But how can you tell if your phone has been compromised?
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Amy Clark, managing editor of consumer reviews site Techreport, has put together a helpful guide on the threat of phone hacking. The guide shares advice on how to tell if your phone may have been hacked and how to fight back against the hacker.
Warning signs of a phone hack
1. Battery drains more quickly than usual. Any spyware installed on your phone is constantly running to snoop on your activity and send the data to the hacker. This means that your battery is going to drain faster than usual. Be aware of any unusual drops in your battery charge. Check your phone’s battery settings to see if the level is falling more dramatically.
2. Your phone is running more slowly. Does your phone feel more sluggish than usual, or are apps crashing or freezing? Those could be signs that someone has hacked into your device. Keep track of how long it takes to launch apps or carry out other actions to gauge if the performance is lagging.
3. Unfamiliar logins. Social media sites will sometimes alert you if they detect an unusual login attempt, such as one from an odd time of day or a faraway location. A notice like this could indicate that someone has gained control of your mobile device and is trying to sign in with your account credentials. In that event, make sure you change the password for the affected account.
4. Available storage space has dropped. Even though spyware isn’t visible, it does chew up storage on your phone. If you think you’ve lost free space, check your used storage under settings. Assuming you haven’t installed any apps or added content recently, see if the amount of used space is higher than when you last checked.
5. Apps you didn’t install. If you do spot an app that you don’t remember installing, a hacker could be responsible. Review all the installed apps on your phone for any you don’t recognize and remove them.
How to combat a hack
If you believe your phone has been hacked or tapped, how can you fight back? One inventive suggestion from Clark is to use a USSD code. Typically offered by your mobile carrier, USSD (Unstructured Supplementary Service Data) codes are short series of numbers that you can enter on your phone’s keypad to check your payment balance, troubleshoot technical problems, and access special features.
Even better, certain USSD codes can tell you if your calls are being redirected to a different phone number, a sign that your device has been hacked. Other codes can then stop the redirection.
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As Clark explains, there are two types of call forwarding: conditional and unconditional. Conditional forwarding occurs when a certain condition is met, such as not answering the call or turning off your phone. Unconditional forwarding occurs regardless of the status of your phone.
Using a USSD code is easy. Just open the Phone app on your phone, select the keypad, and enter the code. You may also have to press the Call button.
Here are several helpful USSD codes recommended by Clark.
- *#06# – This code displays your phone’s unique IMEI (International Mobile Equipment Identity) number. You’ll need this code if you think your phone has been hacked and you want to file a report with your carrier or even the police.
- *#61# – This code will tell you if your missed calls are getting redirected to a different number, a sign of conditional forwarding. The information will indicate whether call forwarding or SMS forwarding is enabled and show you the receiving number. If so, this means that all missed calls and texts are being forwarded to the other number.
- ##61# – This code disables missed call forwarding. If you find that your calls are being redirected to another number, just enter this code to turn off call forwarding. Afterward, dial *#61# to confirm that the call forwarding has been turned off. I tried this code on one of my test Android phones that did have call forwarding enabled, and it successfully disabled it.
- *#62# – This code tells you if calls are being redirected when your phone is turned off or has no signal, another sign of conditional forwarding. You’ll also see the number receiving your calls.
- ##62# – This code disables call forwarding if your phone is turned off or has no signal.
- *#21# – This code indicates if your calls are being unconditionally forwarded in all circumstances so that all calls are redirected.
- ##21# – This code disables unconditional forwarding. If you have to use this code, contact your mobile carrier to find out if they’re aware of any suspicious activity associated with your phone’s SIM.
- *#004# – This code displays all the call redirection settings on your device. The information includes all incoming calls, voicemail, and SMS messages and reveals if they’re being redirected and to what number. This code is a handy catch-all as it covers both conditional and unconditional forwarding.
- ##002# – This code will disable all conditional and unconditional forwarding. Use this one to turn off everything, especially if some call forwarding is still active after you’ve tried the other codes.
- *2767*3855# or *#*#7780#*#* – Either of these codes will revert your phone back to factory conditions but they work only with Android devices. If you suspect that your phone is infected with malware or spyware, resetting your phone this way can erase the threat.
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You can also manually reset an iPhone or Android phone. On an iPhone, go to Settings, select General, and then tap Transfer or Reset iPhone. At the next screen, choose the option for “Erase All Content and Settings” and follow the steps to reset your phone. On an Android phone, go to Settings, look for Reset Options or a similar setting, and then follow the steps to run a factory reset.
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