Ford rehired 350 engineers to fix what its AI systems got wrong



TL;DR

Ford rehired 350 engineers after AI failed to replicate veteran expertise, then hit No 1 in JD Power quality for the first time in 16 years.

Ford has admitted that it had to rehire experienced engineers after its AI systems failed to deliver the quality the company expected. Charles Poon, Ford’s VP of vehicle hardware engineering, told reporters that the automaker mistakenly believed it could swap in AI and still produce a high-quality product. The admission, first reported by The Verge, comes as Ford earned the top spot among mainstream brands in JD Power’s initial quality ranking for the first time in 16 years.

The problem was not that the AI was fundamentally broken, Poon explained, but that experienced workers left before they could transfer their institutional knowledge into the systems meant to replace them. Without decades of engineering judgment encoded in the training data, Ford’s automated tools amplified weak inputs rather than catching design flaws. The company rehired, newly hired, or promoted 350 experienced engineers to fill the gap.

Poon was vague about why those workers left, but the broader picture is not. Ford has shed roughly 5,300 salaried positions since its 2020 employment peak, part of a wider contraction across Detroit’s automakers that has eliminated more than 20,000 white-collar jobs. CEO Jim Farley has said publicly that AI “is going to replace literally half of all white-collar workers in the US,” a prediction his own company’s quality crisis now complicates.

The 350 returning engineers were tasked with mentoring junior staff, rebuilding the data pipelines that feed Ford’s AI training, and refining the automated systems they were originally supposed to be replaced by. Ford also created a dedicated 40-person software quality assurance team and added more than 100,000 AI-powered automated tests to catch edge cases and revalidate software changes late in development.

The turnaround was enough to push Ford to the top of JD Power’s 2026 initial quality study, which measures problems reported by owners in the first 90 days of ownership. Ford scored 152 problems per 100 vehicles, ahead of Nissan and Buick. The F-150, Mustang, and Super Duty each won best in segment for the second consecutive year.

The quality win does not erase a rougher track record. Ford has led US automakers in recalls this year, issuing 51 so far in 2026 covering more than 11 million vehicles, more than double the next-closest manufacturer. It also joins a growing list of companies discovering that removing human judgment from AI-driven workflows creates problems the technology cannot fix on its own.

The episode lands at a moment when AI companies and policymakers are scrambling to figure out what the transition means for workers. OpenAI, Anthropic, Amazon, and Microsoft this week backed RAISE US, a $500 million nonprofit led by former commerce secretary Gina Raimondo to retrain American workers for the AI economy. Ford’s experience suggests the harder problem is not retraining but knowing which workers you cannot afford to lose in the first place.



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Recent Reviews


When the original Range Rover debuted in 1970, it introduced something the automotive world had not quite seen before: a vehicle as capable on a muddy trail as it was parked outside a five-star hotel. That unique combination of rugged capability and refined luxury few, if any, SUVs can pull off today. Yet, Land Rover has been doing it for five decades.

The current fifth-generation model, which arrived for 2022, extended that tradition with a cabin that let the quality of its materials speak for itself.

Now, the 2027 Audi Q9 is preparing to challenge it.

The Q9 makes its world debut on July 28th and is Audi’s first true full-size flagship SUV. While the exterior remains under wraps, Audi recently opened the doors for a first look at the interior. What’s inside reveals two very different philosophies about where traditional luxury is headed. Audi is betting on screens, sensors, and immersive technology, while Range Rover, in a notable move for 2027, is bringing physical knobs and controls back to the center console.

One brand is leaning forward. The other is going for a hint of nostalgia. Here is how they stack up.

Two cabins, unique two philosophies

Small details for discerning buyers

The Range Rover has long built its interior reputation on what it leaves out as much as what it puts in.

The current model is characterized by a clean and streamlined dashboard with minimal distractions. Premium materials include Windsor leather on the SE, semi-aniline leather on the SV, and sustainably sourced wood veneers across the lineup.

For 2027, the physical volume knob and Terrain Response selector are returning to the center console, reversing a decision made for the 2024 model year that moved those controls to the touchscreen. It is a small detail that some discerning buyers will appreciate. Although every new vehicle today has a touchscreen of some kind, the allure of a large screen has its limits.

Audi takes the opposite position with the Q9. The cabin moves away from the fingerprint-prone piano-black trim of earlier models, introducing matte and textured finishes alongside new materials. Q9 buyers will find Dinamica microfiber, Nappa leather, fine-grain ash inlays, and a carbon fiber weave with basalt gray accents. New colors, including Tamarind Brown and Stone Beige, complete the palette.


Audi Q9


Audi’s Q9 challenges the Mercedes GLS with 4D audio and a digital cabin for 10K less

The primary difference between these two flagship SUVs lies in their digital architecture.

Digital Stage vs. Pivi Pro

Three displays or one interface

Audi’s Digital Stage includes three displays across the Q9’s dashboard. The primary OLED touchscreen is front and center, while a driver’s instrument cluster is tucked just beyond the steering wheel.

The third screen is separate for passengers and sure to be enjoyed on long road trips by whoever is sitting there. Front-seat passengers can stream content from their own queue, whether that’s a YouTube video, a show on Netflix, or a podcast playlist, without interfering with anything on the driver’s side.

Range Rover’s Pivi Pro system uses a 13.1-inch central touchscreen as its primary interface, paired with a 12-inch interactive driver display. The system is quick, organized, and accessible within two taps from the home screen. There is no dedicated front passenger display, though 11.4-inch rear seat entertainment screens are available on the Autobiography trim and above.

The dedicated passenger screen may give the Audi Q9 an edge over the Range Rover and other competitors like the Lexus LX, which also does not offer a separate infotainment screen. However, both the Lexus LX and Range Rover offer rear-seat entertainment.

The Mercedes-Benz GLS and Cadillac Escalade, other prime competitors to the Audi Q9, also offer a rear-seat entertainment system, in addition to the separate passenger screen.

At the time of this writing, Audi has not confirmed the availability of a rear seat entertainment system for the Q9. Given the nature of its competitors, however, it seems in Audi’s best interest to include it as an option.

And finally, the return of physical knobs to the Range Rover for 2027 is the sharpest contrast to the Q9’s all-screen approach. Audi is presenting a cabin where most functions require screen interaction. Range Rover, after trying the same approach, concluded its buyers prefer not to hunt through sub-menus for simple volume and terrain controls.


Audi Q9


Audi’s Q9 aims to replace the Cadillac Escalade as the new standard of tech luxury

Audi enthusiasts may bristle. Cadillac loyalists might feel the same. But nonetheless, here we are.

Sound systems and the sensory experience

Meridian versus Bang & Olufsen 4D

The Bang & Olufsen 4D sound system in the Q9 includes physical actuators built into the front seats so occupants can feel low-end frequencies, not just hear them. Audi’s Dynamic Interaction Light, an LED strip at the base of the windshield, syncs its color and rhythm to the music, with the color scheme matched to the track’s cover art. Headrest speakers route phone calls and navigation prompts privately to the driver.

Range Rover has a bespoke Meridian Signature Sound System, standard on the Autobiography and above, tuned specifically to the cabin’s acoustics. The SV and SV Ultra models offer a more advanced Meridian configuration, albeit without the seat actuator sensations.

Meanwhile, the Audi Q9 has a seven-seat layout as standard, with an optional six-seat configuration with power-adjustable captain’s chairs in the second row. The outer second-row seat slides and tilts forward to ease third-row access without removing child car seats. Audi also introduces an aluminum rail system in the trunk for securing cargo in three dimensions, and includes roof-rail crossbars as standard.

Range Rover’s Long Wheelbase seven-seat layout has been available since the current generation launched, with semi-aniline heated leather across all three rows as standard on the LWB SE. The Autobiography and SV trims add the aforementioned rear seat entertainment screens, a front-center console refrigerator, and four-zone climate control.

Uniden R8 Transparent Background

Display Type

OLED

Radar Band Detection

X, K, Ka

The Uniden R8 is a dual-antenna radar detector with directional arrows, known for its long-range detection and false alert filtering capabilities. Comes preloaded with red light and speed camera locations and supports firmware updates for ongoing performance enhancements.  


Electric doors and adaptive headlights

Where the Q9 pulls ahead

Three Q9 features have no direct equivalent in the current Range Rover.

All four doors on the Q9 open electronically at the push of a button, up to 90 degrees, with sensors that detect approaching cyclists. Drivers close them by pressing the brake pedal or fastening their seatbelt. Range Rover offers power doors on the SV trims, but Audi makes them standard across the entire Q9 lineup.

The Q9’s panoramic sunroof spans approximately 16 square feet and uses nine individually controllable glass segments that dim electronically. An optional LED package adds 84 lights inside the roof in up to 30 colors, matched to the cabin’s ambient lighting.

The Q9 also brings Digital Matrix LED headlights to U.S. customers for the first time. Using front-facing cameras, the system detects oncoming traffic and selectively masks the light around those vehicles, keeping maximum illumination everywhere else on the road.

According to a recent AAA survey, six in ten U.S. drivers struggle with headlight glare. Range Rover’s Pixel LED headlights, standard on the Autobiography and above, are excellent, but Audi’s matrix approach represents a meaningful step forward in lighting technology for U.S. buyers.


2027 Audi Q9 coming soon

The 2027 Range Rover SE starts at $113,300, with the Autobiography beginning at $159,200. The SV lineup starts at $219,500 and climbs to $275,000 for the Long Wheelbase SV Ultra.

The 2027 Audi Q9 is expected to start around $80,000, with higher trims landing between $90,000 and $95,000.

Audi will reveal the full Q9 details on July 28th, with North American deliveries expected as early as November.



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